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Products and Ordering
Searching and Product Menu Features
If you
know what
you need and want to find it fast, call upon our
powerful search engine, prominently located at the top and bottom
of each page.
Products can also be found using our product menu
system. On the left navigation bar of each page you will see a
heading called Product Categories with categories listed below. This is our thumbnail
menu system. Select the category you are interested in and it will load in a sub category
to help find product groups.
If you can't find the product you need, you can contact a sales
agent or a member or our technical staff at usp@usphome.com
or at 1-800-809-4805. They will be more then happy to help you
get all the information needed.
Selecting Products for the Shopping Cart
Once you find the item that you were searching for, it's time to make
your purchase. Simply click on the small cart icon and the item will be
placed in the "Shopping Cart." You'll now find yourself at
our Shopping Cart screen, where you can choose to process your order or
continue adding items to your Shopping Cart. If you wish to keep
shopping, simply use the button at the bottom of the screen marked
'Continue Shopping'. This will take you back to the product page.
To change the quantity ordered, click in the box under "Qty.".
Type the desired quantity and hit "update".
If you look over to your left navigation bar, you will notice
the total number of items plus the order total are displayed. As
you are moving around the site, looking at products, you can end your
shopping session at anytime by clicking on the word 'Checkout' at the top
of each screen.
Completing Your Order (Checkout)
Once you've placed your last product to your Shopping Cart, you
are all set to proceed to the checkout. Click on the
text called 'Checkout' on the top of the screen to
begin. Depending on if you are Logged In, you will go through a fast five-step
checkout procedure. You will be guided through a shipping, a payment and an
order summary page to verify that your order is
correct.
After finalizing your order, you will receive a confirmation web page
as well our an email of the receipt.
All customers who have given us their email address will receive an
automated shipping confirmation via email when your product
ships.
Express Order Form
The Express Order Form is located on the left navigation bar of every
screen you will see on our site. This option allows you to use our
printed catalog to quickly place an order through our
system. Type the desired part number into the Express
Order Form along with the quantity you
want to order and click on the shopping cart icon. If you would like
to place more than one product in at one time, click on the link below this form called
Bulk Express Order Form.
Clicking on the Shopping Cart icon will take you to the shopping
cart.
Our
Guarantee
We understand that sometimes items just don't work out and your
satisfaction is our main priority. If a product doesn't fit your needs,
you have up to 30 days to send it back for a refund. The returned
item must be in new condition for full credit. To return an item,
please call 1-800-769-1157.
Shipping
and Handling Information
Shipping and
Handling is based on your shipping location and the dollar amount
of your order. Shipments go via UPS, Airborne or FedEx
depending on your choice in the Checkout lane. Once you get to the Shipping Options, you have two types of shipping,
collect and prepaid. You can choose a carrier that we
display on the screen or have your shipment sent collect. If
you choose collect, you will be fully responsible for
your shipment charges with the carrier.
If your order contains an
item that needs to go Motor Freight or there is a problem with shipping
charges, we will contact you via phone or email within approximately
twenty-four hours.
What we mean
by Same Day Shipping
USP Home
is committed to ship your product the very same day that you place your order.
We are able to accomplish this 95% of the time if you place an
order before 5:30 p.m. EST. Our shipping department is ready to
rush your product out the door. We
are your solution for getting products fast!
This
commitment pertains to non-drop ship items during our normal work
weeks.
Ordering
Security
How do I know my personal information is secure?
You can buy all of our products online in a secure
environment. We use what's called
SSL encryption to send and
receive sensitive information like your credit card number and
name/address. You can tell you have a secure connection by viewing
a special icon. That special icon is a either a yellow or blue
padlock that is
at the bottom line of your web browser.
Asking more questions:
If you still have questions about using USP Home's
website, please feel free to contact our knowledgeable Customer Service
Representatives, at (800) 809-4805 from 7:30AM to
7:00PM, Monday through Friday, or write to usp@usphome.com.
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